Frequently Asked Questions (FAQ)
About Our Products
What is Villainy Ink?
Villainy Ink is a line of solvent-based enamel washes and effects paints designed for miniature painters seeking grimdark, weathered, and atmospheric finishes. These products are formulated specifically for hobby use on miniatures and scale models.
Are your paints handmade?
Yes. All Villainy Ink products are handmade and formulated in-house by Grimdark Compendium at our Villainy Ink Warehouse in Pickens, South Carolina. Each formula is developed and tested through real-world miniature painting applications.
Are your paints solvent-based?
Yes. Villainy Ink products are solvent-based enamel paints intended for adult hobby use.
We recommend:
- Proper ventilation
- Avoiding ingestion or prolonged skin contact
- Keeping away from children and pets
How toxic are they?
Our formulas are designed to be very low in toxicity for solvent-based hobby paints and have approximately 99.99% of VOCs removed where possible.
Even so, they should always be treated as hobby chemicals and used responsibly.
Can they be taken on airplanes?
Villainy Ink bottles are small, sealed hobby liquids and are generally travel-safe. However, airline and airport regulations vary.
Always check with your airline and local aviation authority before flying with solvent-based materials.
Should I use them straight from the bottle?
They can be used:
- Straight from the bottle
- Or thinned with mineral spirits
Many painters prefer combining them with Anti-Death Mineral Spirits or other mineral spirits to adjust flow and drying behavior.
What types of paints do you offer?
Washes
- Thinner consistency
- Flow easily into recesses
- Can be hand-shaken
Effects Paints
- Thicker binder
- Longer drying times
- Designed for staining, texture, and special effects
Do some paints contain granules?
Yes. Some paints intentionally include granules or particulates for mottling and texture effects. This is by design.
How should I mix Effects paints?
- Use a vortex mixer when possible
- Then hand shake thoroughly
How should I mix Washes?
Washes can be mixed by hand-shaking thoroughly before use.
Why do drying times vary?
Drying behavior can change based on:
- Pigment type
- Surface texture
- Environment
- Amount of thinner used
Adding mineral spirits can alter finish and dry time.
Shipping
Where do orders ship from?
All physical orders ship from our facility at 207 Ossie Hayes Rd, Pickens, South Carolina, USA 29671.
How long does shipping take?
Processing typically takes 1–3 business days domestically. Transit time depends on the carrier and the location.
Tracking numbers are emailed once orders ship.
Do you ship internationally?
Yes, we ship internationally via DHL. Delivery between 3-5 days after shipment. International customers are responsible for any customs fees or import taxes.
Returns & Refunds
What is your return policy?
We accept returns on unused and unopened physical products within our return window.
Customers must contact us before sending a return to receive authorization.
Who pays return shipping?
Customers are responsible for return shipping unless the item arrived damaged or incorrect.
What if my order arrives damaged?
Contact us with photos and your order number. We will work with you to resolve the issue.
Orders & Support
How do I contact customer service?
You can reach us at:
Email: cusomterserviceteam@grimdarkcompendium.com
Support Hours: Monday–Friday, 9 AM–5 PM EST
We typically reply within 1–2 business days.
What information should I include?
Please include:
- Order number
- Name used at checkout
- Description of the issue
Business Information
Business Name
Zatcaskagoon Miniatures LLC – (DBA) Grimdark Compendium
Business Address
207 Ossie Hayes Rd
Pickens, South Carolina 29671
United States
Courses & Digital Content
How do downloads work?
Digital courses or guides are delivered via account access or email after purchase. No physical shipment is required.
How does streaming access work?
Streaming content is available through your account while your subscription is active.
What happens if I cancel?
Streaming access is canceled immediately when billing is canceled. Access ends at that time.
Safety
Are these safe for beginners?
Yes, but solvent-based paints require:
- Ventilation
- Careful handling
- Basic hobby safety knowledge
Beginners may benefit from watching tutorials before use.
