Shipping Policy

Last updated: 1/7/2026

We are committed to processing and shipping orders efficiently and transparently. Please review the information below for details on our shipping methods, handling times, and delivery estimates.

Order Processing & Handling Time

All orders are processed within 1 business day of purchase.

This handling window allows customers a brief opportunity to contact us if an address correction is required. Once an order enters fulfillment, shipping details can no longer be modified.

Orders placed on weekends or U.S. holidays are processed on the next business day.

Domestic Shipping (United States)

Carriers Used

  • USPS (United States Postal Service) – Marketplace and retail orders
  • UPS – Wholesale orders

Estimated Transit Time

  • 3–4 business days after shipment

Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak shipping periods.

International Shipping

We ship internationally using the following carriers:

  • DHL Express
  • GlobalPost

The carrier is selected based on destination, service availability, and shipping costs.

Estimated Transit Times

  • DHL Express: 3–5 business days after shipment
  • GlobalPost: 5–10 business days after shipment

International delivery times are estimates only and may be affected by customs processing, local carrier delays, or regional service interruptions.

Shipping Confirmation & Tracking

Once your order ships, you will receive a confirmation email containing tracking information. Tracking updates may take up to 24 hours to appear after the carrier has received the package.

Customs, Duties & Taxes (International Orders)

International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are not included in product prices or shipping costs and are the responsibility of the customer.

Please note that it is imperative that international customers enter their correct email and phone number so that customs officials can reach them if needed.

We do not have control over customs processing times or fees.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Orders shipped to incorrect or incomplete addresses provided by the customer may result in delivery delays, additional fees, or returned packages.

Delays & Service Interruptions

Shipping timelines are estimates and not guaranteed. We are not responsible for delays caused by:

  • Carrier service disruptions
  • Weather or natural events
  • Customs clearance delays
  • Incorrect or incomplete address information

Questions or Support

If you have questions regarding shipping, handling times, or delivery estimates, please contact us prior to placing your order so we can assist you at techsupport@grimdarkcompendium.com